The Elite Career Mentor Privacy Policy

 Effective Date: April 2026

Elite Career Mentor is operated by Excel Holdings Ltd (NZBN: 9429046709448) (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and applicable international privacy principles.

1. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:

  • Visit our website
  • Purchase or use our services
  • Participate in coaching sessions, programs, or communities
  • Communicate with us

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

  • Name, email address, phone number
  • Billing and payment details (processed via third-party providers)
  • Career history, CV/resume information, LinkedIn profile details
  • Immigration-related context (only as voluntarily provided by you)
  • Communications with us (emails, messages, call notes)

2.2 Coaching & Program Data

  • Notes from coaching sessions
  • Progress tracking and submitted materials
  • Feedback and responses within the program

2.3 Recorded Content

  • Coaching calls, group sessions, and training may be recorded
  • Recordings may include your voice, image, and shared content

2.4 Automatically Collected Data

  • IP address, browser type, device information
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Deliver coaching and advisory services
  • Communicate with you about your program
  • Process payments and manage your account
  • Provide support and respond to enquiries
  • Improve our services, content, and user experience
  • Conduct internal analysis and program development

We may also use your information for marketing purposes, including:

  • Sending relevant updates, offers, or content
  • Showcasing results, testimonials, or case studies (see Section 6)

4. Legal Basis for Use (International Users)

Where applicable (e.g. EU/UK users), we rely on:

  • Performance of a contract (to deliver services)
  • Legitimate interests (to improve and market our services)
  • Consent (for certain marketing and testimonial uses)

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers (e.g. payment processors, CRM systems, email platforms)
  • Technology platforms used to deliver services (e.g. video conferencing, course platforms)
  • Professional advisers where necessary (legal, accounting)
  • Licensed immigration advisers only where you request or consent to referral

All third parties are required to handle your information appropriately.

6. Testimonials, Results & Marketing Use

We may use:

  • Your name, image, voice, or likeness
  • Testimonials, feedback, or results
  • Screenshots (e.g. LinkedIn, messages, outcomes)

We will seek your consent before using identifiable information for marketing purposes.

We may use anonymised or de-identified information without further consent.

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Understand website usage
  • Improve performance and user experience
  • Support marketing and advertising efforts

You can control cookies through your browser settings.

8. Data Storage and Security

We take reasonable steps to protect your information from:

  • Loss
  • Unauthorised access
  • Misuse or disclosure

Your information may be stored on secure servers operated by trusted third-party providers, including those located outside New Zealand.

9. International Data Transfers

As we operate globally, your information may be transferred to and stored in countries outside your place of residence.

We take reasonable steps to ensure that your data is handled in accordance with this Privacy Policy and applicable laws.

10. Retention of Information

We retain your information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

11. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of your information
  • Request deletion of your information (where applicable)
  • Withdraw consent for certain uses

To make a request, contact us using the details below.

12. Contact Us

If you have any questions or requests regarding your privacy, please contact:

https://elitecareermentor.com/contact

We will respond within a reasonable timeframe.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

The version in effect at the time of your interaction with us will apply.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.